Privacy Policy

This notice describes the personal information SkyCrown Casino gathers when you register, deposit, play or contact us, and the choices you hold over that information. It applies to the website, its mobile version and any communications we send you.

Information collected

Registration supplies the essentials: full name, date of birth, residential address, email, telephone number and chosen currency. Verification adds documentary evidence — a government identity document, a recent utility bill or bank statement, and where card payments are used, a partially masked image of the card.

Play generates its own record. Wagers, game rounds, bonus claims, deposits, withdrawals and balance movements are written to the account ledger and retained as part of the transaction history that licensing conditions require us to keep.

Technical signals are logged automatically: IP address, approximate location derived from it, device type, operating system, browser fingerprint, referring page and timestamps. Live chat transcripts and email threads with our agents are stored alongside the account they relate to.

Purposes and legal grounds

Contract performance covers the core of it — opening the account, crediting deposits, settling wagers, processing withdrawals and answering support tickets. Without this information the account simply cannot function.

Legal obligation drives the anti-money-laundering checks, source-of-funds enquiries on larger transactions, sanctions screening and age verification imposed by our Curaçao licensing conditions.

Legitimate interest supports fraud detection, bonus-abuse analysis, multi-account matching, platform security and aggregated performance reporting. Marketing by email or SMS is sent on consent alone, and withdrawing that consent stops it without affecting your ability to play.

Disclosure and cross-border transfers

Game content is delivered by third-party studios, which receive round-level data needed to run and settle their titles. Payment processors receive the details necessary to move funds. Identity-verification providers receive documents for authenticity checks.

Regulators, auditors and law-enforcement bodies receive information where a valid legal instrument requires disclosure. We do not sell personal information, and we do not pass it to unrelated advertisers.

Servers and service providers sit outside Australia, including in the European Economic Area and Curaçao. Australian Privacy Principle 8 protections do not attach to this transfer, since SkyCrown Casino is not an APP entity; contractual confidentiality and encryption terms with each processor are what govern the handling instead.

Storage periods and your control

Account and transaction records are held for the full duration of the relationship and for a further period after closure to satisfy licensing and anti-money-laundering record-keeping — typically several years. Self-exclusion registers are held indefinitely, because their purpose fails if the record is erased.

You may ask for a copy of what we hold, ask for corrections to inaccurate details, or ask for erasure of anything not covered by a retention rule. Requests are answered within thirty days once we have confirmed your identity, which normally means a reply from the registered email address plus a document check.

Cookies used for session management and fraud prevention are strictly necessary and cannot be switched off while you are logged in. Analytics and preference cookies are controlled from the consent banner and can be changed at any time from the site footer.

Where to get help

• Data protection enquiries — the privacy address published in the Contact section of the SkyCrown Casino website
• Account and verification questions — 24/7 live chat from inside your logged-in profile

This notice is issued by SkyCrown Casino under its Curaçao licence. It does not create rights under the Australian Privacy Act 1988, and Australian residents have no recourse to the Office of the Australian Information Commissioner in respect of this offshore service.